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CUSTOMER SERVICE

Opening Hours

Contact Us

Monday-Friday
9:00am - 6:00pm 

FOR THE MOST COMMON QUESTIONS PLEASE VISIT FAQ, AND PLEASE FEEL COMFORTABLE TO FILL THE FORM BELLOW FOR INQUIRIES.

FOR B2B PLESE VISIT B2B PAGE AND WE WILL CONTACT YOU ASAP.

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- THE NETHERLANDS

CC No. 68332459
 

THE MOST COMMON QUESTIONS

Frequently asked questions

What is Kalani Amsterdam?


Kalani Amsterdam is a fashion brand specializing in luxury scarves and accessories. Every Kalani product is designed exclusively in Amsterdam and tailor-made for the classy and confident women of today.




How can I purchase Kalani Amsterdam products?


You can place your order online through our online store and also shop Kalani Amsterdam products at selected retailers across the Netherlands.




How many days would it take for my order to be delivered?


All orders are shipped within six business days from the date of purchase. The estimated time of delivery depends on the shipping method chosen and can be viewed during checkout. For more information, see Shipping and Returns.




Can I order Kalani Amsterdam products if I live outside the Netherlands?


Absolutely! Kalani Amsterdam offers both national and international shipping so no matter where you live, you can order your favorite Kalani Amsterdam pieces through our online store.




What is the Blue and Gold packaging?


The Blue and Gold packaging is a premium packaging for all the products from Kalani Amsterdam’s Exclusive Collection to give our valued customers the royal treatment they deserve.




What is the Orange and Silver packaging?


The Orange and Silver packaging is a delightful combination of vibrant hues that represents the true Dutch spirit. Products from all collections except the Exclusive collection come beautifully wrapped in the Orange and Silver packaging.




What is the Dutch Master Collection?


The Dutch Master Collection is a delightful assortment of beautifully designed scarves through which Kalani Amsterdam has paid homage to the Dutch art maestros of the Golden Age whose works are now displayed in the Rijksmuseum.




What are the payment options when placing online orders?


Payment for all orders placed on the website can be made through credit card, debit card, and several other options including American Express, MasterCard, Visa, iDEAL, PayPal, DISCOVER, Maestro, JCB, and Union Pay.




What are the shipping/ delivery options for my order?


Your order can be delivered via PostNL, DHL, or DHL Express depending on the destination and your preferred method of shipping that can be selected at checkout.




How can I contact Kalani Amsterdam in case of any complaint or a query?


You can always contact Kalani Amsterdam if you have any questions, complaints, or suggestions via email or telephone. For more details, please refer to Contact.




Does my Kalani Amsterdam product come with a warranty?


Kalani Amsterdam only bears responsibility for any manufacturing defect or flaw in its products, in which case the product/s can be returned and refunded or exchanged. However, a select number of Kalani Amsterdam products also come with a warranty, the details of which can be found in the product info.




Where can I find the care instructions for my Kalani purchase?


Kindly refer to the specific product info for details on how to take appropriate care of your valuable purchase.

*Leather Care Instructions:

To prolong the life of your valuable product, keep it away from heat and moisture.

*Silk Care Instructions:

To preserve the beauty of your delicate scarf, refrain from flaunting it under the rain.




How can I subscribe to Kalani Amsterdam?


There are several options to do that. You can Join Us and get on top of the list for receiving the latest news and updates about the brand or Register to gain access to more benefits such as monthly discounts and other attractive offers. Better yet, you can create your exclusive Kalani Amsterdam account for maximum rewards and keeping track of your orders.




Can I purchase a Kalani Amsterdam gift card?


You definitely can! You can easily purchase a digital gift card on the website and email it to your loved ones as the perfect gift for any special occasion. For more detail, visit the Gift Card page.




What is B2B?


B2B means business to business. If you are an interested retailer, visit the B2B page and contact us.




What is RFID safe?


A product is RFID safe if it blocks the electromagnetic field surrounding RFID documents. Simply put, RFID blocking products protect your documents such as credit cards from wireless theft through radio frequency identification.




Why are Kalani Amsterdam products hailed as top Amsterdam gifts?


Kalani Amsterdam was chosen as one of the five top Amsterdam gift brands in 2018, owing to the unique designs and superior quality of its products.




What is the Wall?


The Wall is a creatively unique and fun initiative taken by Kalani Amsterdam exclusively for you. You can send us photos taken sporting Kalani Amsterdam products or send messages to friends and family, and we will upload them on the Wall so you can share your love and special moments with your dear ones. Another grand gesture would be to get your photos and messages shared on Kalani Amsterdam’s Instagram.




Can I get a customized Kalani Amsterdam product made?


Custom-made orders with Kalani Amsterdam are possible, yes. For more info, Contact us.




WHY KALANI AMSTERDAM?


Because Kalani Amsterdam will settle on nothing but the very best for you!





 

INQUIRIES

For questions regarding our products and services you can also contact us by filling out the form below.

Thanks for submitting!

 

STOCKISTS

500 Terry Francois St.
San Francisco, CA 94158
123-456-7890

500 Terry Francois St.
San Francisco, CA 94158
123-456-7890

500 Terry Francois St.
San Francisco, CA 94158
123-456-7890

500 Terry Francois St.
San Francisco, CA 94158
123-456-7890

500 Terry Francois St.
San Francisco, CA 94158
123-456-7890

GET YOUR DIRECTION
 

SUBSCRIPTION & BENEFITS

 

SEVERAL WAYS TO GET BENEFITS

We hope you love the Kalani Amsterdam Collections and see it as I do:

a chance to bring some of Amsterdam home – more than

a souvenir, but also a piece of Dutch art travelling the world with you.

Made with love - Kalani Amsterdam